Privacy Policy

1. Information We Collect

Navigabrodo collects information necessary to provide, maintain, and improve our services. This includes:

Account and Registration Information

• Full name and date of birth
• Service address and contact information
• Email address and phone number
• Payment method and billing information
• Government-issued identification for verification purposes

Service Usage Information

• Bandwidth consumption and data transfer volumes
• Connection timestamps and session duration
• Service quality metrics and latency measurements
• Equipment performance and diagnostic data
• Technical logs for troubleshooting and network optimization

Device and Technical Information

• IP address and device identifiers
• Equipment serial numbers and hardware specifications
• Operating system and browser information
• Network configuration and connection parameters

2. How We Use Your Information

Navigabrodo uses collected information for the following purposes:

• Service Delivery: To provide, maintain, and optimize IPoB services
• Billing and Payments: To process payments and send invoices
• Customer Support: To troubleshoot issues and provide technical assistance
• Network Management: To monitor network performance and prevent service disruptions
• Service Improvement: To analyze usage patterns and develop enhanced features
• Legal Compliance: To comply with legal obligations and law enforcement requests
• Security: To detect, prevent, and address fraud and abuse
• Communications: To send service announcements, billing statements, and customer updates

3. Data We Do NOT Collect

Navigabrodo is committed to minimizing data collection. We explicitly do NOT:

• Track which websites or services you visit (no deep packet inspection)
• Monitor the content of your communications or browsing activity
• Sell your personal data to third-party advertisers
• Store browsing history or application usage logs
• Create detailed user profiles for targeted advertising
• Use persistent tracking cookies across websites

4. Information Sharing and Disclosure

Navigabrodo does not share personal information with third parties except in the following circumstances:

Service Providers

We may share information with third-party vendors who perform services on our behalf, including:

• Payment processors for billing and financial transactions
• Technical support contractors for customer service
• Infrastructure providers for network operations
• Auditors and compliance consultants

All service providers are bound by confidentiality agreements and required to maintain data security standards equivalent to our own.

Legal Obligations

We may disclose information when required by law, court order, or government request. When legally permissible, we will notify you of such requests.

Aggregate Data

We may share aggregated, anonymized statistics about service usage, network performance, and regional coverage with partners and the public to inform infrastructure planning.

5. Data Security

Navigabrodo implements comprehensive security measures to protect your personal information:

• End-to-end encryption for data transmission
• Role-based access controls limiting employee data access
• Regular security audits and penetration testing
• Industry-standard encryption protocols (TLS 1.3+)
• Secure data storage with redundancy and backup protocols
• Incident response procedures for data breaches

While we implement robust security measures, no system is entirely risk-free. We encourage you to use strong passwords and report suspicious activity immediately.

6. Data Retention

Navigabrodo retains your information only as long as necessary:

• Active account information: Duration of service plus 2 years for billing/legal purposes
• Service usage logs: 24 months for network optimization and troubleshooting
• Technical diagnostics: 90 days unless investigation ongoing
• Backup data: 30 days after deletion from active systems

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal data:

Access and Portability

You have the right to access your personal information and receive a copy in a portable format upon request.

Correction

You may request correction of inaccurate or incomplete information.

Deletion

You may request deletion of your personal information, subject to legal retention obligations and operational requirements.

Opt-Out

You may opt out of non-essential communications and certain data processing activities.

To exercise these rights, contact our Privacy Office at hello@gc.ax with your request. We will respond within 30 days.

8. Third-Party Links and Services

Our website may contain links to third-party services. This Privacy Policy does not apply to external websites. We are not responsible for the privacy practices of third parties. Please review their privacy policies before providing personal information.

9. Children's Privacy

Navigabrodo services are not intended for individuals under 18 years of age. We do not knowingly collect information from children. If we discover we have collected information from a minor, we will delete it promptly.

10. Updates to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated to you at least 30 days in advance. Continued use of services constitutes acceptance of revised policies.

11. Contact Us

For privacy-related questions, requests, or concerns, please contact: